rEGISTRATION & ACCOUNT

Why i do not receive the registration code email after purchase?

Generally , If order is successful, you’ll receive the order confirming email within one hour. The confirmation email includes your order details, registration information and download URL.

Please check if you are using the exact email with which you signed in on the payment page for delivery. Go to the Registration Code section, input your order email, search for the delivery.

Please check the SPAM folder in case it has been tagged as SPAM.

If you do not receive the confirmation e-mail even after24 hours, it might be caused by the internet problem or system glitches. Please contact us for help and attach your order receipt.

How to register ohgala software?

After the purchase of the product,you will get the registered license and email address from your email. Check the email with the head like this: (Delivery Information for_ohgala XXXXXXX).

Your email address is the liscense id, and the registration code format is like this: EDB258-XXXXXX-XXXXXX-XXXXXX-XXXXXX.

What shall I do if the registration code is unworkable?

*Please make sure you have ordered the correct product and then copy and paste the registration email and code into the registration box.

*Please note that registration emails are case sensitive and ensure all letters are lowercase.

*Please note that the license for mac or windows purchased are only applicable to their corresponding versions, for mixing use, it would be invalid.