We are always committed to providing customers with a pleasant and satisfactory shopping experience, for any reasonable order dispute, welcome to contact our support for return and exchange.
Most ohgala software offer a free-trial version before purchasing, it allow you to test it before purchasing with limitations for example, the iphone backup tool may show you the whole progress for it is function but set a limitation for the final step.
Since it is a try-before-you-buy system, we offer a-30 -days money back guarantee.Refunds will be eligible within this guarantee only under the accepted circumstances below.If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
1)Erroneous, inadvertent or unintentional Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, we would help you contact the payment platform to issue a refund for the cost of EDS or RBS.
2)software purchased has terminal technical problems, and no solution was provided within 30 days.
3)Repeatedly purchased the same product or purchase two products with similar functions.we would issue an refund for one of the item or exchange one of the item for your need
4)failure to receive registration code after purchase. and non-response from ohgala support team within 24 hours after contact for help, in this case, ohgala would offer a refund at your request.
5)Failure to receive the auto-renew notification in your email inbox before the auto-renew occurred. if you do not need it any more, You should contact us within 7 days of the auto-renewal,and we will offer a refund.
Situations of No Refund
Ohgala does not offer a refund or exchange under the below circumstances:
1.Refund request based on dissatisfaction caused by misunderstanding of the product’s functions and capabilities.
2.Purchase of wrong products without reading the product description before placing order.However, within the guaranteed period. We can exchange the purchased product into correct product
3.Changing mind after purchasing without any reason and refuse to work with our customer service
4.The purchase is part of the bundle. because the cooperated third part payment platform does not support partial refund within an order
5.Refund request for technique problems,The customer refuse to cooperate with the support team to offer detailed description and information proof for the problem.
6.Refund request for A payment claimed to be unauthorized, once an order is fulfilled, it is unable to be canceled. We recommend the customer to contact the third part payment platforms to solve the issues for any suspicious or fraud transaction for the order
7.Failure to timely check the order information and registration code, and did not try to contact the staff assistance .
Once a refund is issued, the corresponding license will be deactivated. Pls timely Uninstall the software and remove it from your computer. Depending on different payment platform rules, generally the it would take 2-3 working days for the refunds money to be back to platform which you use to place order.