purchase & refund
Is it secure to purchase product from your website?
Yes, it is definitely safe, our website security and privacy is 100% guaranteed when browsing the website, downloading the software and placing an order.
Can i get a free-trial of the software before purchasing the product?
Yes, all our program has a free-trial version with limited functions. After purchasing the item you can upgrade it to full version to completed it full functions.
What payment methods do you support?
PayPal, American Express, VISA/MasterCard etc are all available on our web. You can choose what your prefer ways.
How to cancel my subscription ?
If you do not need the subscription any more, you can cancel it at any time by your own. Or contact our support team email@example.com to help you cancel it
What is your Refund Policy,if i am not satisfied with the product?
Ohgala offers a 30-days Money Back Guarantee. You can refer here for details https://ohgala.com/refund_returns/
What shall i do if i have purchased wrong product?
You can go ahead to buy the correct product and contact our customer service to proceed refund for the wrong purchased item. It is highly recommended that read the product details carefully and try the free-trial version before placing order.
When will i receive the license code after i checking out the order?
Generally you will receive the registration key through the email which is used to place an order within 2 hours. However sometimes it may delay arrival due to network problems. If you can not find it through checking mail box and spam folder. Please feel free to contact our support team to solve this problem
When can i get my refund?
Once an refund is processed,Generally it takes 7-10 working days back to the account where you have paid from. However, due to different transaction type. The money arrival time may be a little different